Covid-19 Audience Guidance

We are looking forward to performing for you and want everyone to feel safe and welcome at our concerts. In line with the latest government advice, we are providing the following guidance for your comfort and safety.

Masks/face coverings (updated 26/09/22)
Face coverings are no longer mandatory at indoor events, however please continue to wear them if you would feel more comfortable doing so.

Social Distancing (updated 26/09/22)
Social distancing is no longer required, however we recognise that some people may still feel quite vulnerable. Please feel free to sit where you feel most comfortable, and respectfully give fellow audience members their space as much as possible throughout the venue, especially if it requested.

Admission
Doors open at 2pm. Please allow plenty of time to arrive and pass through the admissions desk.

If you have any of the following symptoms please do not attend:

- High temperature
- New continuous cough
- Loss or change to your sense of smell or taste

Refunds
We strongly recommend purchasing ‘Refund Protection’ provided by Ticket Source - https://www.ticketsource.co.uk/kb/customers/refund-protection as we will no longer be offering refunds directly through us should you or a member of your party be unable to attend due to covid-19.

Cancellation
If we cancel the concert due to Covid-19 or for any other reason TicketSource will automatically refund online bookings. Telephone service fees, ticket delivery fees and Refund Protection (where it falls outside of the 14 day cooling off period) are non refundable. All sundry items or donations will also be refunded. They will appear as a separate transaction on your statement. You will receive a notification via email about the event cancellation. If you purchased a mobile ticket you will also receive notification by text. You will be sent a second automated email once the refund has been processed. Please note that it can take up to 14 days for the refund to appear back on your card.

We reserve the right to update or amend the foregoing as necessary in line with advice from government due to Covid-19, and will communicate any changes to ticket holders.